Balcour

Terms and conditions

1. General information

Balcour ApS
Teglværksgade 19, 1. th.
8000 Aarhus C
Denmark

VAT/CVR no.: DK46451260

2. Prices and payment

All prices are shown in the currency of your market and include VAT. We reserve the right to change prices without prior notice. The price that applies to your order is the price shown at the time of purchase. All orders are subject to availability, and we reserve the right to correct pricing errors.

Payment methods: We accept card payments (Visa and Mastercard), Apple Pay, Google Pay, PayPal and Klarna (where available). The payment methods available in your country are shown at checkout.

When you are charged: The amount is only charged to your account when your goods are shipped. For a pre-order, however, payment is taken when you place the order in order to reserve the item for you. This will be clearly stated in the product description.

3. Delivery

Orders placed before 2 pm on a working day are normally shipped the same day from our warehouse in Denmark. Orders placed after this time, or at weekends or on public holidays, are shipped on the next working day.

Shipping: We ship with DHL. Delivery to a DHL ServicePoint or parcel shop is free. Home delivery is also available - the price is shown at checkout.
Delivery time: The normal delivery time is 1-3 working days.
Collection: If there is no space at your chosen ServicePoint, the parcel will be moved to the nearest pick-up point. You will be notified if this happens.
Uncollected parcels: If a parcel is not collected or delivery is refused, we reserve the right to charge a handling fee to cover return shipping and administration.

4. Warranty and legal guarantee

1-year manufacturer's warranty

As an additional service, Balcour offers a 1-year manufacturer's warranty on Pressurebox Pro and Pressurebox Core. It covers all manufacturing faults and defects that arise under normal use during the first year after purchase.

2-year legal guarantee

In accordance with consumer law, all products are covered by a 2-year legal guarantee. It covers defects in materials and/or workmanship. The manufacturer's warranty above is offered in addition to, and does not limit, your statutory rights.

Burden of proof after 12 months: For claims made after the first year (from month 13 to 24), the burden of proof lies with you as the customer, unless the law of your country of residence provides otherwise. This means you must be able to show that the fault is an original defect in the product that has arisen during normal, correct use, and is not self-inflicted or caused by wear and tear or incorrect handling.

How to make a claim: If you wish to make a warranty claim, please contact us at info@balcour.co within a reasonable time after discovering the fault. If the claim is justified, we cover reasonable return shipping costs.

5. Right of withdrawal and returns

14-day statutory right of withdrawal

As a consumer, you have a statutory right to withdraw from your purchase within 14 days, without giving any reason. The period runs from the day you receive the goods.

30-day return guarantee

In addition, we offer a voluntary 30-day return period on goods bought in our webshop. This period also runs from the day you receive the goods and does not affect your statutory right of withdrawal.

How to return: If you wish to withdraw from your purchase or use our 30-day return guarantee, please contact us by email at:

👉 info@balcour.co

Please state your order number and make it clear that you wish to withdraw from your purchase. You can also use our withdrawal form. You will then receive instructions on what to do next. You cannot withdraw from your purchase simply by refusing to accept delivery without notifying us.

Return conditions:

You must send the goods back no later than 14 days after notifying us of your withdrawal.
For an ordinary withdrawal, you pay the direct cost of returning the goods.
If the item is faulty or has defects on arrival, Balcour will of course cover the return shipping (please contact us by email before sending it).
You are responsible for the goods from the time of delivery, and for packing them securely for the return.

6. Personal data

To process your order, we need the following information: name, address, phone number and email address. We process your personal data in order to deliver your goods and handle your order correctly. For more details, please see our privacy policy.

Any questions?

You are always welcome to contact us at info@balcour.co if you have any questions about your rights or our products.